Here at Avantio we’re continuing 2023 at full power. We’ve been upgrading our tools and evolving our services to ensure that Avantio clients are getting maximum value and the best possible experience. Let’s take a look at the latest developments to your short term rental management software.
The Guest Journey starts with your short term rental management software
As a property manager, you’ll be well aware that the guest journey consists of a series of touchpoints. These are opportunities for you to make an impact on your guest’s decision making process and hopefully secure that reservation. In fact, our Avantio Academy training is focused on exactly this – how to use your Avantio tools to make the most effective impact at every step of the guest journey!
In recent weeks we’ve been working on optimizing the guest journey through some essential tools on your short term vacation rental management software. Here we’ll break down the latest features.
The Guest Area
Are you getting the most out of your Guest Area? This powerful tool on your short term vacation rental management software gives your guests easy access to all details of their bookings – past and present. It’s also a place for you to share specific property details, local area guides, and personalized tips. You can make an impact through several touchpoints of the guest journey.
You can use your Guest Area to create a unique and memorable stay for your guests, by giving them access to exclusive discounts, events, and activities. By improving your guest experience, you can make sure your guests have the best possible experience, and guarantee they come back again and again.
As soon as a booking is confirmed, your guest will receive an email giving them access to this area – all you need to do is configure the settings and decide which information you’d like to share with your guests! Setting up this feature on your short term vacation rental management software makes it much easier for guests to have all the information they need at the click of a button. It also makes it far less likely that they’ll need to contact you with queries and questions.
In addition to the automated information, you can also personalize the Guest Area with custom information tailored to your guests. This could include directions to your establishment, nearby attractions, or any other information you think would be useful for your guests. With this feature, you can make sure your guests have the full picture of their stay and guarantee they have an enjoyable experience.
Set House rules in your short term rental management software
Vacation rental house rules are an essential part of your property listings – ensuring that guests are clear on owner expectations and reducing the likelihood of reactive maintenance.
With just a few clicks, property managers can set up new rules in 20 seconds, providing a quick and efficient way to ensure guests are aware of the owner’s expectations. Plus, our software offers the flexibility to customize rules per property. This means you can set unique house rules for each property in your portfolio, making it crystal clear what is expected of guests during their stay.
But that’s not all. Our short term vacation rental management software lets property managers assign the same rule to multiple properties, making it a great time-saving feature. If you have several properties with similar house rules, you can apply them to all properties in just a few clicks without setting them up individually.
Another great feature of the latest Guest Area updates is the ability to include photos and videos in your house rules. This feature gives extra clarity to guests and reduces the likelihood of mix ups during their stay. With visual aids, guests can easily understand complex rules or expectations that may be difficult to convey through text.
Guest loyalty and upselling through your short term vacation rental management software
With the latest Guest Area updates, guests can easily see all details of their present and past bookings. This means that satisfied guests can easily go back into their Guest Area and make a repeat booking at their favorite vacation rental property – reserving directly through your website.
You can use the Guest Area to upsell personalized extras to your guests – automating your marketing strategy and improving the guest experience in one quick action!
In the highly competitive vacation rental market, building guest loyalty is more important than ever. Luckily, the latest updates in our short-term vacation rental management software have made it easier. With the Guest Area feature, guests can now access and manage all the details of their past and present bookings, creating a more positive and streamlined booking experience.
But the Guest Area feature isn’t just useful for guest loyalty. It also provides great opportunities for upselling. Satisfied guests can easily view their past bookings and make a repeat booking at their favorite vacation rental property. This means you can boost your occupancy rates and revenue by offering personalized extras to your guests, such as spa treatments, housekeeping services, and local tours.
In addition to these benefits, the Guest Area feature also allows you to automate your marketing strategy. By sending personalized offers and promotions to your loyal guests, you can entice them to book with you again and increase your revenue. With all these advantages, our short term vacation rental management software can help boost business performance and revenue.
How does Avantio’s digital marketing team help you receive more direct bookings?
Our dedicated vacation rental specialists are experts in your specific market and have all the latest tools to help you make the biggest impact at the very start of the customer journey. Here’s how we work with your short term rental management software to help you increase direct bookings.
Building your online brand
Our digital marketing team work specifically with you and your business. With a dedicated team member, researching specific market trends to your business and niche. Through this research, they develop a detailed SEO content strategy.
This strategy includes interesting and engaging, SEO blog content, designed to position your website on google and improve the authority score of your website. Overall, bringing more traffic and prospective guests to your website! More traffic = more bookings.
Increasing guest loyalty
Another essential piece of the vacation rental digital marketing puzzle is a strong social media presence.
In today’s fast-paced digital age, social media plays a critical role in the success of any business. However, creating and managing engaging social media content can be a daunting and tedious task, especially when you have other priorities.
That’s where our Digital Marketing team can help. A strong social media presence is essential to increase your business visibility and website traffic – they can help you achieve that.
With our help, you can take your social media game to the next level and reap the rewards of increased guest loyalty, brand awareness, and visitor engagement.
Accelerate direct bookings
A vital component of a successful strategy is search engine marketing (SEM), which can help you quickly increase visibility and generate leads. Our team of experts is trained in crafting strategic SEM campaigns that strike the perfect balance between input and conversion, ultimately bringing in more direct bookings for your business.
By working with our Digital Marketing team, you can leverage our expertise and resources to enrich your digital marketing strategy and stay ahead of the curve.
To learn more about how we can help you achieve your goals, get in touch with your dedicated customer success representative today.
All the latest from your short term rental management software
These are just a couple of the updates and new features we’ve been working on in February. Check out the full Avantio News video for all the details relating to your market!
We’ll be back next month with a fresh installment of all the latest from Avantio.
In the meantime, if you need anything, just drop us a message!