Skip to main content

Have you seen that you can now monitor the property score and view Airbnb metrics on the Airbnb connection in our Channel Manager? You can now access the Overall Rating for the company and the property metrics from your property management software.

Whether you are an experienced Airbnb host or new to Airbnb, comprehending the fundamental Airbnb metrics is crucial for establishing and maintaining a thriving business. 

Unsure of where to begin? In our blog, you will find the perfect guide to the vital metrics and Airbnb metrics you need to keep an eye on to ensure you are making progress toward your short and long-term business goals.

What are Airbnb metrics and why are they important?

Airbnb metrics are measurable values that reflect a business’s success in achieving its core objectives. In the context of Airbnb, metrics are crucial for property performance management and progress of your property listings. 

By monitoring these KPIs, you can gain valuable insights to identify trends, assess your progress, and make informed decisions to improve your vacation rental business. Whether you’re a seasoned host on Airbnb or just starting, understanding and tracking these Airbnb metrics is essential for optimizing your business and achieving your goals.

Why tracking Airbnb metrics is crucial for your business?

As an Airbnb host, monitoring the performance of your property is just as important as attracting new guests. Tracking accurate data through Airbnb success metrics provides quantitative evidence that helps you gain a realistic view of your business’s health and growth potential. 

Tracking Airbnb metrics allows you to make strategic decisions based on facts rather than gut feelings. These indicators enable you to identify areas that require improvement, optimize your processes and operations, and maintain business efficiency and growth.

In addition, utilizing vacation rental software such as Hospitable can further enhance your Airbnb business’s efficiency. With Hospitable’s automation capabilities, you can streamline daily hosting tasks, improving Airbnb metrics across the board. 

You can maximize your business’s potential and achieve your short-term and long-term goals by keeping track of your Airbnb success metrics and using tools like Hospitable

Essential Airbnb metrics for short-term rental hosts and property managers

To succeed as an Airbnb host or property manager, it’s crucial to monitor key metrics that can indicate the health and performance of your business. Understanding and tracking Airbnb metrics can help you make data-driven decisions and stay ahead of the competition. 

Here are some of the essential Airbnb metrics you should measure to ensure the success of your short-term rental business:

Occupancy rate:

This metric indicates how often your rental property is occupied and can help you determine the optimal pricing strategy and promotional activities to improve your rental income.

Average daily rate (ADR):

This metric measures your rental property’s average price per night and helps you understand your revenue potential. It helps hosts understand how much guests are willing to pay for their short-term rental property during a specific period. By tracking ADR, hosts can determine their earnings potential and identify seasonal trends in their business.

To calculate ADR: divide the total revenue earned from bookings for a specific property by the total number of nights booked. If the ADR is low, it may indicate that prices need to be adjusted. Hosts can consider upselling or cross-selling additional services to increase their ADR and boost revenue.

Revenue per available room (RevPAR):

This metric provides a more comprehensive picture of your property’s financial performance by factoring in occupancy rate and ADR. It’s one of the most commonly used metrics in the hospitality industry, as it considers both the occupancy rate and the average daily rate. To calculate RevPAR, multiply your average daily rate by your occupancy rate.

By tracking your RevPAR, you can compare your property’s performance to your competitors and assess your own performance across different rental properties. By analyzing this metric, you can make strategic pricing decisions that help maximize your revenue while maintaining optimal occupancy rates.

Guest satisfaction score (GSS):

This metric measures your guests’ satisfaction with their stay and can impact your overall rating and future bookings. It can be determined by conducting post-stay surveys, gathering guest feedback, and analyzing guest reviews. This score can provide valuable insights into the areas where a rental property is excelling or struggling, helping hosts identify opportunities to improve the guest experience. The GSS can also impact a host’s overall rating on Airbnb and other platforms, as well as future bookings and revenue.

Response rate and time:

These Airbnb metrics track how quickly and frequently you respond to guest inquiries and can affect your overall guest experience and rating. Both metrics are essential for maintaining good communication and providing a positive guest experience. A high response rate and fast response time can lead to better reviews and increased bookings.

By monitoring and optimizing these key Airbnb metrics, you can improve your guests’ experience, increase your revenue, and grow your business over time.

You can efficiently track your hosting performance using Airbnb’s professional hosting tools if you manage multiple Airbnb listings. One of these tools is Insights, which provides a range of Airbnb metrics to help you monitor your progress as a host.

Ways Airbnb metrics can impact your business and revenue.

Ratings and Reviews:

The ratings and reviews left by guests are one of the most critical quality Airbnb metrics. Hosts with high ratings and positive reviews are more likely to attract new guests and receive more bookings. Conversely, hosts with low ratings and negative reviews may struggle to attract new guests and may even see a decrease in bookings.

Response Time:

Another important quality Airbnb metric is response time. Hosts who respond quickly to guest inquiries are more likely to receive bookings, as guests prefer responsive and attentive hosts. Airbnb also prioritizes hosts with fast response times, which can increase visibility and lead to more bookings.

Accuracy of Listings:

Accurate listings are essential for providing a high-quality experience to guests. Hosts who provide detailed and accurate information about their properties are more likely to receive positive reviews and repeat bookings. On the other hand, if a listing is inaccurate or misleading, guests may have a negative experience and leave negative reviews, which can harm your business.


Cleanliness is a critical Airbnb metric. Guests expect a clean and well-maintained space, and hosts who prioritize cleanliness are more likely to receive positive reviews and repeat bookings. Conversely, hosts who neglect cleanliness may receive negative reviews, leading to a decline in bookings.

In summary, quality Airbnb metrics such as ratings and reviews, response time, accuracy of listings, and cleanliness can significantly impact your business and revenue on Airbnb. By prioritizing these metrics and providing a high-quality experience to guests, you can attract more bookings, increase revenue, and build a successful Airbnb business.

Are you trying to improve your website’s KPIs too? Our website design team provides various levels of packages, ideal for any property manager looking to get their website in front of their potential guests.