Guest Screening

Screen guests & protect properties with Truvi

Truvi helps property managers screen guests, prevent booking risks, and manage deposits and damages with ease. Their automated risk management toolkit makes it simple to verify guests and safeguard every stay from check-in to checkout, regardless of portfolio size or location.

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Benefits of using Truvi

Scale your portfolio

Build owner confidence with comprehensive damage protection that fosters trust and transparency.

Comprehensive protection & support

Count on Truvi’s Host Guarantee, covering damages from $500 up to $5 million.

Automated booking validation

Gain up to €25,000 in damage coverage per stay and up to €1,000,000 in liability protection.

Real-time guest insights

Access a centralised database of verified guests to reduce uncertainty and act with confidence.

Key information about Truvi

Frequently asked questions

What does Truvi do?

Truvi independently verifIies guests, collects deposits/waivers, and provides property protection to vacation rental hosts, management companies, and booking platforms.

Which booking channels does Truvi work with?

Unlike major OTA’s who don’t share verifications or reviews with other platforms, Truvi is able to provide a centralised database where hosts will be notified of bad guests, reducing the risk of damage being caused. Truvi is therefore able to work with any platform you use.

What exactly is checked in Truvi’s screening checks?

Truvi’s screening checks the following key aspects:

Name: Truvi checks the name against their database for any red flags.
Mobile Number: They ensure that the provided mobile number is not a burner phone and is deliverable.
Email: Truvi verifies the email by checking its deliverability and creation date, as well as linking it to online profiles to establish a digital footprint.
Previous Damages: They assess any history of damages reported. This information is sourced from Truvi’s records, ensuring a thorough examination of a member’s track record.

Services of Truvi

FrontDesk

Capture and verify guest identity through ID, biometrics, and database checks.

Advanced Screening

Comprehensive fraud prevention with email, mobile, financial, and address verification, backed by a $5M host guarantee.

Deposit/Damage Waiver

Secure deposit handling and damage waiver management with revenue protection and incident resolution support.

Trusted by professional worldwide

“This is one of the best and most useful tools for my property management business.”
Stefan HoffelnerTruvi client

“Truvi has proven effective in preventing fraudulent bookings by ensuring that the person who pays for the reservation and the person who checks in are the same individual.”
PascalTruvi client

“Helped my property management business over the last 3 years by bringing trust into my relationship with clients, peace of mind with guests, and safety knowing that our guests are verified and cleared.”
Jackson ChurchAvantio client