"Managing just a few properties was easy. But when we reached 30, our manual methods led to errors, overbookings, and a growing workload. That's when we discovered Avantio."
— Bruno Ghedini, Co-Founder of Dolomiti4u
Key Takeaways
- +51% bookings year-over-year
- +47% direct bookings YoY
- 30 → 110 properties managed
- 21,000 automated tasks, 5 weeks saved, 18 active workflows
- Improved website visibility and position
- Optimized guest journey with guest module: Harmony
In 2018, Bruno Ghedini, Co-Founder of Dolomiti4u, was facing a critical moment in his business journey. What began with just a few properties in the stunning Dolomiti Bellunesi and Cortina d’Ampezzo ski areas had expanded to 30 properties, and the manual workflows weren’t able to keep up.
Meet Dolomiti4u
The Challenge: Errors with manual workflows
In 2018, Dolomiti4u’s portfolio had expanded to 30 properties, but the old system couldn’t handle the complexity of multiple portals and growing demand. Bruno needed a platform that would support scaling, prevent overbookings, and streamline operations.
“We were facing serious issues linking calendars between Booking.com and Airbnb, causing a lot of overbookings. When we found Avantio, the biggest surprise was the entire ecosystem it offers beyond just a Channel Manager. It’s continuously evolving and based on what customers truly need.”
– Bruno Ghedini, Co-Founder of Dolomiti4u
What wasn’t working
- Overbookings due to poor calendar synchronization
- Time-consuming manual tasks leading to errors
- No central system to sync and manage bookings and communications
- Lack of automation and integrated tools
The Solution: Investing in a professional system
Avantio’s all-in-one system allowed Dolomiti4u to manage their growing portfolio efficiently. With Harmony, the Channel Manager, and an integrated booking engine, they were able to automate operations, prevent overbookings, and improve guest communication.
“Harmony gave us the ability to automatically send emails to guests, owners, and service providers, keeping everyone in the loop. This made us appear more professional and gave our clients the reassurance they needed.”
– Bruno Ghedini, Co-Founder of Dolomiti4u
Avantio replaced multiple tools with:
- Harmony: Automated 21,000 tasks, saving 5 weeks of work
- Channel Manager: Connected to 19 portals for streamlined bookings
- Website: A professional Avantio-powered site driving 47% more direct bookings
- Unified Inbox: Centralized communication with guests, owners, and service providers
- Payments: Planet Payments (multi-currency, integrated with Avantio)
Automating the guest journey with Harmony
The cornerstone of Dolomiti4u’s success was automation. With Harmony, they automated key processes like booking confirmations, document delivery, and check-in reminders, allowing the all team to work from one platform and free up time.
“With the expansion of our department, it became impossible to manage things manually. Harmony automated our communication, giving our clients a professional and consistent experience.”
– Bruno Ghedini, Co-Founder of Dolomiti4u
Avantio’s impact:
- Harmony automated confirmations, document delivery, and pre-check-in messages.
- Created 18 active workflows covering every guest stage.
- Strengthened brand consistency and customer trust through timely, personalized communication.
- Freed up the operations team to focus on expansion and service quality.
Digital Marketing: Boosting visibility and direct sales
To capture the international market, Dolomiti4u worked closely with Avantio’s Digital Marketing Team. Their collaboration led to a 47% increase in direct bookings and significantly boosted their online presence.
With quality SEO, tailored landing pages, and social media content, Dolomiti4u improved its guest journey and saw their direct bookings grow by almost half in a single year.
“With digital marketing, our social media presence has become much more professional. Property owners have praised the way we market their properties, and guests appreciate the helpful articles we share.”
– Bruno Ghedini, Co-Founder of Dolomiti4u
Avantio’s impact:
- Partnered with Avantio’s Digital Marketing team for SEO, PPC, and social media strategy.
- Increased direct bookings by 47% year-over-year.
- Improved brand presence with optimized landing pages and localized content.
- Enhanced owner satisfaction and guest engagement through a more professional online image.
Planet Payments: Building trust with secure transactions
To further build trust with guests, Dolomiti4u integrated Planet Payments with Avantio. This multi-currency payment gateway ensures secure transactions and allows Dolomiti4u to confidently accept bookings from guests worldwide.
“Planet Payments added an extra layer of security for our clients. It gave them confidence when booking and helped us stand out against competitors who don’t offer such secure payment options.”
– Bruno Ghedini, Co-Founder of Dolomiti4u
What’s Next?
InOutArgentina now plays on two stages: a local leader in Patagonia and an international brand with global ambitions. With Avantio’s tools and partnership, the next chapter is about scaling smart—keeping trust high while growing beyond borders.
“The continuous improvement in all areas— Harmony, Channel Manager, online payments, and digital marketing — allows us to grow without adding unnecessary complexity.”
– Bruno Ghedini, Co-Founder of Dolomiti4u
Want to find out if Avantio can do the same for your business?
Speak with our team to get started.
Schedule a callFAQs
How did Avantio help Dolomiti4u reduce overbookings?
Avantio’s Channel Manager automatically synchronizes calendars across major platforms like Airbnb, Booking.com, and Vrbo. For Dolomiti4u, this eliminated double bookings, centralized reservations, and cut manual coordination between portals.
What results did Dolomiti4u achieve after adopting Avantio?
Within one year, Dolomiti4u increased overall bookings by 51%, grew direct bookings by 47%, and scaled from 30 to 110 properties. By automating more than 21,000 tasks, the team saved about five weeks of manual work.
Which Avantio tools contributed most to Dolomiti4u’s growth in Italy?
Key modules included Harmony (for automated guest, owner, and service emails), the Channel Manager (for multi-portal distribution), and Digital Marketing Services (for SEO and social-media growth). Together, these formed the all-in-one ecosystem that powered Dolomiti4u’s expansion.
Why is Planet Payments important for property managers like Dolomiti4u?
Planet Payments, integrated within Avantio, enables secure, multi-currency transactions. It builds guest trust, simplifies cross-border payments, and provides a professional, compliant solution that strengthens the booking experience.
