“Avantio has been the key to our growth. The platform allowed us to scale efficiently, increase direct bookings, and enhance our overall guest and owner experience.”
— Florencia Scarella, Founder of InOutArgentina
Key Takeaways
- Expanded from 100 to 140+ properties
- Achieved 65% direct bookings
- Automated 26,000 tasks saving six weeks of manual work
- Improved transparency and satisfaction with owners
- Launched international brand and joined Avantio’s cross-selling networks
- Found local-language support and professionalism for long-term scalability
Florencia Scarella, Founder of InOutArgentina, had been managing multiple properties across Bariloche, without a property management system, using manual tools like Excel and Outlook. By 2020, growth was accelerating, and their old methods were no longer enough to keep up. Manual processes were exhausting and time-consuming, and communication with guests and owners was inconsistent.
Meet InOut Argentina
The Challenge: Scaling with Manual Systems
By 2020, InOutArgentina was outgrowing its own processes. Growth was exciting—but also chaotic. Every new booking meant more manual emails, more manual data processing, and more stress.
“We were growing, but still working like a small agency. It was all too artisanal. We wanted to professionalize and prepare for the future.”
Florencia Scarella – Founder of InOutArgentina & InOutStays
What wasn’t working
- Manual processes across Excel, Outlook, and Word
- No central system for reservations or communications
- Over-dependence on Booking.com, with limited direct bookings
- Language barriers when dealing with other international PMS providers
- Lack of time to professionalize operations and scale effectively
- No system for international expansion or cross-selling opportunities
The Solution: Avantio’s All-in-One Ecosystem
Avantio delivered an all-in-one system: a PMS to centralize operations, a Channel Manager to sync every listing, and professional websites that finally turned “Can I book direct?” into “Reservation confirmed.”
After struggling with language barriers with other PMS providers, everything—from onboarding to support—was in Spanish, removing the barrier that had stopped other systems from working.
“With Avantio, everything was explained in Spanish. It gave us the confidence to understand and really use the system to grow.”
Florencia Scarella, Founder of InOutArgentina & InOutStays
Avantio replaced multiple tools with:
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Avantio’s PMS stopped fragmented processes
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The Owner’s Area improved transparency and reporting
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Through Harmony Automation, they eliminated 26,000 repetitive tasks
- Their Avantio Website became the main sales channel
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A second Avantio Website launched their international brand and opened up Cross-Selling opportunities
Harmony Automation Saved 6 Weeks of Work
Avantio’s Harmony became their silent assistant—automating payment reminders, confirmations, and guest follow-ups. Instead of drowning in inboxes, the team got time back.
“Harmony helps us automate responses, from booking confirmations to payment reminders. It saves us so much time and keeps everything under control.”
Florencia Scarella – Founder of InOutArgentina and InOutStays
Avantio’s impact:
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26,000 automated actions since launch.
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Operational errors down to zero.
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Team freed for strategic projects.
International Opportunities Through Avantio’s Cross-Selling Network
Through Avantio’s partner network, InOutArgentina started collaborating with agencies abroad. Shared standards meant shared trust—and new business.
“The cross-selling network is huge. We know that when a company uses Avantio, the level of service will match ours—that gives us confidence to work together.”
Florencia Scarella – Founder of InOutArgentina and InOutStays
Avantio Website Services Built For Conversion
Before Avantio, direct bookings were rare. Today, InOutArgentina’s vacation rental site drives 65% of reservations, while InOutStays opens the door to international guests. Guests book in three clicks. Owners see a professional brand. And the agency finally controls its own sales.
“In just three clicks, guests can find and book. It professionalizes us and sets us apart in the market.”
Florencia Scarella – Founder of InOutArgentina andInOutStays
Avantio’s impact:
- Optimized UX for faster search and checkout.
- SEO-ready structure for local and international visibility.
- Multi-language content for global guests.
- Full integration with Channel Manager and PMS.
What’s Next?
InOutArgentina now plays on two stages: a local leader in Patagonia and an international brand with global ambitions. With Avantio’s tools and partnership, the next chapter is about scaling smart—keeping trust high while growing beyond borders.
“For us, it’s about more than software. It’s about trust, professionalism, and having the right tools to scale.”
Florencia Scarella – Founder of InOutArgentina and InOutStays
Curious how Avantio can make a difference for your vacation rental agency?
Speak with our team to get started.
Schedule a callFAQs
Why did InOutArgentina choose Avantio over other PMS providers?
Because Avantio offered a fully localized experience—Spanish language support, regional payment options, and end-to-end automation.
Which Avantio tools had the biggest impact
Harmony for automation and Avantio Websites for direct bookings—together they transformed efficiency and sales.
What does Avantio provide for LATAM agencies?
An all-in-one software built for growth: PMS + Channel Manager + Website + Automation + Digital Marketing.
