Cancellation Protection

Protect your income & boost your revenue at zero cost

Cancellations don’t have to mean lost revenue. With Gritchen’s solutions, property managers can recover up to 70% of the booking amount in the event of a guest cancellation, at no additional cost to their business. The protection is purchased voluntarily by the guest during the booking process, making it a simple and effective way to offer flexibility while securing income.

Protect your Bookings

Benefits of using Gritchen’s Cancellation Protection Program

Increase conversion rates

Guests are more confident to book earlier when cancellation risk is reduced.

Boost your revenue

Unlock an additional revenue stream each time a guest opts in to the protection plan.

Offer peace of mind to guests

25+ covered reasons including, illness, family emergencies, and more.

Save time & avoid difficult refund negotiations

Gritchen handles the cancellation case directly with the guest.

Key information about Gritchen

Frequently asked questions

How much does the insurance cost?

The insurance has no cost for the Property Manager because it is an optional add-on for the guest. If the guest chooses to include the insurance in their booking, the guest pays for it. If they don’t select it, no charge is applied.

How can I track subscription and claims?

As soon as you sign the contract, you will have access to your partner area. There you can track all subscriptions and claims, and access various documents (terms and conditions, marketing resources, etc.). If you have any questions, you can (directly from this area) request to be contacted quickly by our support team.

What guarantees are offered to tenants?

Cancellation for medical reasons (affecting you or your relatives), cancellation of vacation, theft/damage to your home, etc.
Interruption of stay
Late arrival in the event of an unforeseen event occurring during the journey from home to the vacation destination and delaying the start of the stay by more than 24 hours
Replacement vehicle in the event of breakdown or theft.
Vacation civil liability for damage caused to the rented property.
Luggage in the event of loss, theft, or damage.
Breakage or theft of sports equipment
Assistance (search & rescue, repatriation, extension of stay, etc.)

What markets does Gritchen cover?

Gritchen works with property managers whose companies are legally based in the European Union. It does not operate for companies registered in the UK, Switzerland, Norway, Iceland, Andorra, Gibraltar, or any non-EU country.

Gritchen is right for you if you’re looking for:

Extra revenue when a cancelled stay gets rebooked

Guest-funded insurance, no cost to you

A hands-off, fully integrated workflow

Trusted by guests

“Fast and efficient processing of a refund request (trip cancellation), empathy from the agent handling the case. Of course, the General Terms and Conditions must be complied with and the required documentation must be provided.”
Bernard RousseauGuest (TrustPilot)

“Highly competent and responsive advisor. The case was handled and everything was perfect and quick. Attentive and, what's more, very friendly staff. Responsiveness, speed. Everything was perfect.”
Etienne GuyGuest (TrustPilot)