Damage Protection

Boost revenue and reduce risk at no extra cost

TERN Financial Group, a Lloyd’s coverholder, offers Avantio clients a Global Damage Protection Program. The program combines protection for property damage and liability, ensuring comprehensive safeguards for you and your rentals. Bundled into all your bookings rates, it guarantees full property protection, covering owners and managers against any damage-related losses – with zero hassle for guests.

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Benefits of using Tern’s Damage Protection Program

High-value & comprehensive protection

Protection per booking for property damage, including per-item limits.

Frictionless guest experience

No need for deposits or complicated and awkward guest involvement in claims.

Revenue boost tool

Apply a mark-up to the Damage Protection fee and to scale your business.

Faster turnaround

Fast claims and repairs get properties back on the market sooner after incidents.

Key information about TERN

Frequently asked questions

Is Tern's Damage Protection applicable to all of my bookings?

Yes – the damage protection programme will be applied to all of your confirmed bookings, both direct and indirect.

Is Damage Protection compatible with revenue management tools?

Yes.

How can I pass the cost on to the guests?

You can add a supplement to your rates, create a new “Extra” for your bookings, or add the price to an existing extra – consult our Avantio-tailored guide for more detailed information.

How often is billing for the Damage Protection program?

Every month in arrears.

Features of Tern Financial via Avantio

Bundled into all your bookings

Property protection is automatically included in all direct and OTA bookings.

Pre-approved qualification

All Avantio property managers automatically qualify for coverage – no lengthy underwriting required.

No deposit handling

Save time and build guest loyalty: no deposits, no bank or card fees, no chasing payments, no card validity checks, no guest frustration and no transactional costs.

Trusted by professional worldwide

“Before using TERN’s Damage Protection, we always worried about guest damage and deposits. Now, it’s simple — no deposits, no awkward conversations with guests, and claims are easy and fast. It saves us time, keeps guests happy, and gives owners real peace of mind that their property is properly covered.

As a property manager in Chamonix, guest damage and liability used to be constant worries. Since partnering with TERN’s Damage Protection, we’ve removed the need for deposits, reduced awkward guest interactions, and made claims quick and painless. It saves us time, improves the guest experience, and gives owners complete peace of mind knowing their properties are properly protected. It’s become an essential part of how we manage rentals.”
Chamonix Holidays & ChamserveAvantio client