Partner Success Manager - English native - Vacation Rental Software | Avantio

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Back Recruitment: Partner Success Manager - English native
Location: Valencia (Spain)
Published: 31/3/2021
Salary: 18.000€-22.000 gross anual salary
Experience: 2 years
Category: Sales
Languages: English, Spanish

We are looking for eager and motivated people who want to join our Partner Success team for our English market. If you are a native speaker of this market, do not hesitate to apply and start your new challenge with Avantio 🚀🚀.

Who are we?

Avantio is a vacation rental software whose mission is to provide dynamic and innovative cloud-based technology solutions to professional holiday accommodation management agencies. The holiday rental sector is in a phase of transformation and expansion. Avantio's commitment is to provide agencies with the tools specifically designed for their growing needs along with the best possible customer service experience.
Based in Valencia, with a subsidiary in Miami (USA), at Avantio you will discover a highly qualified team of top level professionals in an international environment.

What are we looking for?
Requirements:
  • 2- 3 years of work experience in sales or customer service
  • Native English speaker
  • High level of Spanish
Useful:
  • Familiarity with B2B and sales processes.
  • Attention to detail, strong organisational skills and a focus on quality of work
  • Strong social skills
Description

The Partner Success department is a key player, as it is an opportunity generator in customer relationship management. This department comes into play once our product has been sold, and works towards the success of the product and the benefit of the customer.

Therefore, the main goal of the Partner Success Department is to understand in depth the business of our partners, knowing exactly which of our products can help them develop their business.

On the other hand, it will be oriented to increase software adoption among customers increasing their loyalty, so that their business is strengthened.

How it's going to be your day a day as a Partner Success Manger? 

  • Customer Relationship Management: The Partner Success Manager role is involved in all phases of the customer lifecycle, from deployment to support and expansion. The goal of a PSM is to help customers meet or exceed their desired ROI and, in turn, build customer loyalty. In addition, the PSM acts as an intermediary between the customer, support and the professional services team within the partner organization.

 

  • Satisfaction, usage and consumption tracking: By tracking customer satisfaction, usage and consumption behaviors, PSM understands customer needs and can identify opportunities for improvement, leading to increased software usage.

 

  • Identify sales opportunities: To do a great job of identifying cross-selling and upselling opportunities with customers, it is essential that the MSP builds a strong and trusting relationship with our partners. This will ensure that they are open to sharing their needs and will entrust the WSP with finding solutions that meet their business challenges.

 

  • Continuous training: Stimulate partner training on implemented solutions as well as new features of our products. The key is to identify ways to train customers in a scalable way.

 

  • Critical problem solving through internal resources: one responsibility of the PSM is to act as an internal ambassador for the partner, working with them to help solve any challenges or problems that may occur.

 

  • Developing and executing partner success plans in collaboration with marketing, as well as tracking and reporting on key metrics to ensure adoption and success.
    Collaborate with marketing by identifying and documenting customer success stories.

 

What we do offer?

These are our perks:

  • Leading global provider of solutions, services and technological tools for vacation rentals with a stable projection.
  • Good working environment, dynamic and proactive work: we offer you the possibility to work in a young and international team.
  • Possibility to build a long-term professional career. We offer you activities, tasks and responsibilities that will allow you to grow professionally and personally.
  • Attractive facilities and atmosphere: relaxation areas with sofas (ping pong table, table soccer...), fully equipped cafeteria (coffee, fresh fruit...) and a roof terrace with interesting views. We have fun!
  • Work-life balance: kindergarten assistance, free afternoon for children's birthdays and support during their first days at school :)
  • Carsharing: possibility to take colleagues with you in your car (monthly extra on behalf of the company) or you can travel with colleagues to work for free.
  • Free and unlimited training through the company: platform with +85 courses (soft skills, languages, techniques, etc).
  • Employment advice: a small guide to help you with all your documentation (NIE, social security number or how to register in a place of residence, etc.).

At Avantio we look for people who identify with our values: we care, we constantly help each other, we communicate a lot (both internally and with our clients and partners) and we learn from each other. We want you to make this project yours too!
We provide the necessary tools and opportunities to grow professionally. You will be challenged so that you can develop your professional career and this will lead to the growth of the company. In other words, "the sky's the limit".
If all this describes you and you want to work in a young, international company with these values, don't hesitate to apply!

Application form

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