Avantio, with 20 years of experience and more than 100 employees, is one of the world leaders in vacation rental technology solutions. It is an innovative and fast-growing sector that is displacing hotels as the preferred form of accommodation.
Based in Valencia, with a subsidiary in Miami (USA), at Avantio you will discover a highly qualified team of top professionals in an international environment.
This position helps the German and English markets with technical support and business development. The activities require interaction with software and operating systems to diagnose and solve unique non-recurring problems.
It requires a good understanding of the general needs of IT, as well as the business of our customers. Active listening is important, understanding of the problem and a correct diagnosis of the incidence. Good cooperation with the development and commercial teams is essential. The support also includes product orientation and product sales.
The Customer Care Specialist provides excellent technical assistance and customer services to the Avantio Partners. Main responsibilities:
- Offer customer assistance by responding correctly to incoming technical or business support inquiries by phone, email and chat.
- Collaboration with the technical support team, to help evolve and establish the company's knowledge base.
- Proactively and independently develop product knowledge and extend relevant technical skills on an ongoing basis through training, education and collaboration.
- Inform and educate clients and potential clients about developments, products and personalized policies.
- Clearly and completely record all customer and incident data in the online support center.
- Document and report known technical support problems according to established procedures.
-Full-time contract from 9:00 a.m. to 6:00 p.m., Monday to Friday (2 days office/ 3 days work from home)
-A dynamic and multicultural environment, with more than 25 nationalities to meet.
- Development opportunity and career plan in an international company in constant expansion.
- Training and continuous learning.
-Attractive facilities and environment: lounge areas with sofas (ping pong table, table football...), fully equipped cafeteria (coffee, fresh fruit...) and a roof terrace with interesting views.
-Flexible remuneration plan.