Connectivity Specialist - English/German native | Avantio.Com

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Back Recruitment: Connectivity Specialist - English/German native
Location: Paterna (Valencia)
Salary: 18.000€ b/a
Experience: 2 years
Category: Customer Care
Languages: English, Deutch

Based in Valencia, with an office in Miami (USA), Avantio's goal is to help vacation rental companies grow and become more competitive.

With 19 years of experience and more than 100 employees, Avantio is one of the world leaders in technology solutions for the vacation rental industry. This is a rapidly growing and innovative sector that is displacing hotels as the preferred form of accommodation.

In particular, this position helps customers with the connection of their properties to the different portals. The activities require interaction with software, partners, and operating systems to solve unique, non-recurring problems.

What are we looking for?
Requirements:
  • Provide customer assistance by answering correctly technical support questions related to the connection to the portals
  • Collaborate with the support team, to help solve cases that require more depth.
  • Good knowledge of the characteristics and synchronization details of the different portals.
  • Proactively and independently developing product knowledge and expanding relevant technical skills on an ongoing basis through training, education and collaboration.
  • Document and report known technical support issues according to established procedures.
  • Guide our external partners in the development of APIs.
  • Train our customers through the newly developed connections.
  • Must be a native speaker of English with a very high level of German.
Useful:
  • Service-oriented.
  • Motivated and a fan of technology. Knowledge of our products is a plus.
  • Entrepreneurial spirit and initiative.
  • Knowledge of APIs and XML language.
Description

The Connectivity Specialist provides excellent technical support and services to Avantio customers. Main responsibilities:

  • Provide customer assistance by responding correctly to technical support queries related to connecting to portals.
  • Collaborate with the support team, to help solve cases that require more depth.
  • Be familiar with the features and synchronization details of the various portals.
  • Proactively and independently develop product knowledge and expand relevant technical skills.
  • Document and report technical support issues according to established procedures.
  • Guide the development of APIs for our external partners.
  • Train our customers through newly developed connections.

 

What we do offer?

- Full-time contract from 9:00 a.m. to 6:00 p.m., Monday to Friday (2 days office/ 3 days work from home)

- Gross annual salary and collective commissions according to goals

- Business trips supported by the company.

- Development opportunity and career plan in an international company in constant expansion.

- Training and continuous learning.

Application form

If you are interested in Working with Avantio, please complete the following form.
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