Connectivity Specialist- French native. - Vacation Rental Software | Avantio

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Back Recruitment: Connectivity Specialist- French native
Location: Paterna (Valencia)
Published: 2/6/22
Salary: 18-20k gross/year
Experience: 2 years
Category: Customer Care
Languages: French, Spanish

Based in Valencia, with an office in Miami (USA), Avantio's goal is to help vacation rental companies grow and become more competitive.

With 19 years of experience and more than 100 employees, Avantio is one of the world leaders in technology solutions for the vacation rental industry. This is a rapidly growing and innovative sector that is displacing hotels as the preferred form of accommodation.

In particular, this position helps customers with the connection of their properties to the different portals. The activities require interaction with software, partners, and operating systems to solve unique, non-recurring problems.

What are we looking for?
Requirements:
  • Provide customer assistance by answering correctly technical support questions related to the connection to the portals
  • Collaborate with the support team, to help solve cases that require more depth.
  • Good knowledge of the characteristics and synchronization details of the different portals.
  • Proactively and independently developing product knowledge and expanding relevant technical skills on an ongoing basis through training, education and collaboration.
  • Document and report known technical support issues according to established procedures.
  • Guide our external partners in the development of APIs.
  • Train our customers through the newly developed connections.
  • Must be french native
Useful:
  • Service-oriented.
  • Motivated and a fan of technology. Knowledge of our products is a plus.
  • Entrepreneurial spirit and initiative.
  • Knowledge of APIs and XML language.
Description

The Connectivity Specialist provides excellent technical support and services to Avantio customers. Main responsibilities:

  • Provide customer assistance by responding correctly to technical support queries related to connecting to portals.
  • Collaborate with the support team, to help solve cases that require more depth.
  • Be familiar with the features and synchronization details of the various portals.
  • Proactively and independently develop product knowledge and expand relevant technical skills.
  • Document and report technical support issues according to established procedures.
  • Guide the development of APIs for our external partners.
  • Train our customers through newly developed connections.

 

What we do offer?

-We are a leading global provider of solutions, services and technological tools for holiday rentals with a stable projection.
-The opportunity to work in a young and international team. We currently have 120 employees, with cultural diversity.
Possibility to build a long-term career. We offer you activities, tasks and responsibilities that will allow you to grow professionally and personally.
-Attractive facilities and atmosphere: lounge areas with sofas (ping pong table, table football...), fully equipped cafeteria (coffee, fresh fruit...) and a roof terrace with interesting views. We have fun!
-Very good atmosphere, dynamic and proactive work.
-Carsharing: possibility to take colleagues with you in your car (extra financial support from the company) or you can travel with colleagues to work for free.
-Free and unlimited training through the company.
-​​Employment advice: a small guide to help you with all your documentation (NIE, social security number or how to register in a place of residence, etc.).
-Work-life balance: kindergarten assistance, free afternoon for children's birthdays and support during their first days at school :)

At Avantio we look for people who identify with our values: we care, we constantly help each other, we communicate a lot (both internally and with our clients and partners) and we learn from each other. We want you to make this project yours too!
We provide the necessary tools and opportunities to grow professionally. You will be challenged so that you can develop your professional career and this will lead to the growth of the company. In other words, "the sky's the limit".
If all this describes you and you want to work in a young, international company with these values, don't hesitate to apply!

Application form

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