{"id":3292,"date":"2019-12-13T00:00:00","date_gmt":"2019-12-12T23:00:00","guid":{"rendered":"https:\/\/www.avantio.com\/comment-repondre-aux-attentes-dun-touriste-exigeant\/"},"modified":"2022-06-29T16:27:20","modified_gmt":"2022-06-29T14:27:20","slug":"comment-repondre-aux-attentes-dun-touriste-exigeant","status":"publish","type":"post","link":"https:\/\/www.avantio.com\/fr\/blog\/comment-repondre-aux-attentes-dun-touriste-exigeant\/","title":{"rendered":"Comment r\u00e9pondre aux attentes d\u2019un touriste exigeant"},"content":{"rendered":"\n

Nous savons que les PM sont aujourd’hui confront\u00e9s \u00e0 un profil touristique tr\u00e8s exigeant, qui recherche des exp\u00e9riences personnalis\u00e9es et avec la possibilit\u00e9 d’exprimer son opinion sur diff\u00e9rents canaux.<\/p>\n\n\n\n

Et bien que nous soyons familiaris\u00e9s avec le monde num\u00e9rique, il y a encore des touristes qui attendent et esp\u00e8rent retrouver une touche personnelle lors de la recherche d’options pour r\u00e9server un logement.<\/p>\n\n\n\n

Saviez-vous que plus de 40% des r\u00e9servations se font encore hors ligne?<\/p>\n\n\n\n

Nous savons que les PM re\u00e7oivent toujours de nombreuses demandes de r\u00e9servations par e-mail ou par t\u00e9l\u00e9phone, pr\u00e9cis\u00e9ment parce qu’il y a encore des clients qui ont le sentiment de vouloir une exp\u00e9rience personnalis\u00e9e et l’interaction humaine en fait partie.<\/p>\n\n\n\n

Mais le manque de ressources pour recevoir toutes les demandes de r\u00e9servation entrantes pourrait affecter cette exp\u00e9rience personnalis\u00e9e que le touriste exigeant recherche. Cela peut entra\u00eener une perte de nombreuses opportunit\u00e9s !<\/p>\n\n\n\n

Ce qui nous am\u00e8ne \u00e0 un point important\u2026<\/p>\n\n\n\n

Les \u00e9quipes doivent \u00eatre efficaces afin de continuer \u00e0 faire \u00e9voluer l’entreprise et assurer sa prosp\u00e9rit\u00e9. Mais comment r\u00e9ussir cela?<\/p>\n\n\n\n

\"\" Rendre votre \u00e9quipe plus productive<\/strong><\/h2>\n\n\n\n

La productivit\u00e9 est la cl\u00e9 du succ\u00e8s dans toute entreprise ! Si vous constatez que votre \u00e9quipe a du mal \u00e0 fermer des r\u00e9servations en raison du manque de temps, voici quelques moyens simples d’am\u00e9liorer leur efficacit\u00e9.<\/p>\n\n\n\n

\"\" \u00c9liminez les t\u00e2ches inutiles<\/strong><\/h2>\n\n\n\n

Parfois, les \u00e9quipes ont plus qu’elles ne peuvent en g\u00e9rer, ce qui les rend moins efficaces et moins productives.<\/p>\n\n\n\n

C’est une bonne id\u00e9e de revoir les t\u00e2ches de chacun , puisque de petites t\u00e2ches qui s’accumulent et ne constituent pas une priorit\u00e9, emp\u00eachent l\u2019\u00e9quipe d\u2019avancer \u00e0 un bon rythme. Se d\u00e9barrasser de ces petites t\u00e2ches peut les aider \u00e0 se concentrer sur l\u2019essentiel, ce qui g\u00e9n\u00e8re des r\u00e9servations.<\/p>\n\n\n\n

\"\" Fixez des priorit\u00e9s pour votre \u00e9quipe<\/strong><\/h2>\n\n\n\n

Fixer des priorit\u00e9s claires \u00e0 vos \u00e9quipes commerciales peut les aider \u00e0 s’organiser et \u00e0 se concentrer sur ce qui doit vraiment \u00eatre fait.<\/p>\n\n\n\n

\"\" Communiquez efficacement<\/strong><\/h2>\n\n\n\n

La communication entre les membres de l’\u00e9quipe est essentielle et bien que les e-mails soient la mani\u00e8re traditionnelle de communiquer, ce n’est pas toujours le meilleur canal. Si les membres de votre \u00e9quipe re\u00e7oivent un nombre important d’e-mails entrants dans leur bo\u00eete de r\u00e9ception, de nombreuses informations risquent de se perdre.<\/p>\n\n\n\n

Il existe des outils qui peuvent r\u00e9ellement vous aider \u00e0 tirer parti de leur productivit\u00e9. Ce qui nous am\u00e8ne au point suivant\u2026<\/p>\n\n\n\n

\"\" Utilisez la technologie \u00e0 votre avantage<\/strong><\/h2>\n\n\n\n

Il existe de nombreux outils qui peuvent aider les \u00e9quipes \u00e0 communiquer entre elles et \u00e0 s’organiser afin qu’elles puissent vraiment se concentrer sur la g\u00e9n\u00e9ration de r\u00e9servations et offrir une exp\u00e9rience personnalis\u00e9e au client.<\/p>\n\n\n\n

Un exemple de cette technologie est notre Business Opportunity Manager, qui offre une solution pour les PM pour rendre leurs \u00e9quipes plus productives, mieux communiquer entre elles et g\u00e9rer toutes les demandes de r\u00e9servation hors ligne entrantes.<\/p>\n\n\n\n

La mani\u00e8re holistique d\u2019offrir le meilleur service \u00e0 l’invit\u00e9<\/strong><\/h2>\n\n\n\n

Mais qu’implique tout ce qui pr\u00e9c\u00e8de?<\/p>\n\n\n\n

De mani\u00e8re g\u00e9n\u00e9rale, les soci\u00e9t\u00e9s de location de vacances doivent avoir une vision globale de leur entreprise. L’organisation de l’\u00e9quipe affecte directement sa performance quotidienne.<\/p>\n\n\n\n

Si vous avez des agents de location de vacances productifs qui prennent soin du client, vous pourrez offrir un service personnalis\u00e9 exceptionnel.<\/p>\n\n\n\n

Si vous souhaitez avoir plus d’informations sur notre Business Opportunity Manager<\/strong> et d’autres produits qui peuvent vous aider \u00e0 tirer parti de votre entreprise, vous pouvez contacter l’un de nos responsables de compte ici.<\/a>
<\/p>\n","protected":false},"excerpt":{"rendered":"

Nous savons que les PM sont aujourd’hui confront\u00e9s \u00e0 un profil touristique tr\u00e8s exigeant, qui recherche des exp\u00e9riences personnalis\u00e9es et avec la possibilit\u00e9 d’exprimer son opinion sur diff\u00e9rents canaux. Et…<\/p>\n","protected":false},"author":8,"featured_media":3293,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"inline_featured_image":false,"footnotes":""},"categories":[170],"tags":[],"class_list":{"0":"post-3292","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-non-classifiee"},"acf":[],"yoast_head":"\nComment r\u00e9pondre aux attentes d\u2019un touriste exigeant | Avantio<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.avantio.com\/fr\/blog\/comment-repondre-aux-attentes-dun-touriste-exigeant\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment r\u00e9pondre aux attentes d\u2019un touriste exigeant\" \/>\n<meta property=\"og:description\" content=\"Nous savons que les PM sont aujourd’hui confront\u00e9s \u00e0 un profil touristique tr\u00e8s exigeant, qui recherche des exp\u00e9riences personnalis\u00e9es et avec la possibilit\u00e9 d’exprimer son opinion sur diff\u00e9rents canaux. 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