Vacation rental News
What’s Vrbo doing in response to COVID-19 for Property Managers?
In Vrbo’s nearly 25 years, the marketplace has been through a lot but nothing comes close to the current challenges facing our travelers, partners and team members around the world. More than anything, Vrbo understands this brings immense uncertainty to travel and therefore your business.
Everyone deserves something to look forward to and will need a break to reconnect with one another in their own, private space. We expect vacation rentals to be uniquely positioned for the resurgence of travel when the stress recedes.
Vrbo is a two-sided marketplace, so for every traveler who paid hard-earned money for a vacation, there is a partner who relies on the bookings to run their business. For this reason, Vrbo has suggested property management partners options to manage their business. Check out the Vrbo Covid-19 homepage for frequently asked questions and other useful information to help you navigate these trying times.
Vrbo encourages to adopt more flexible cancellation policies and offer full refunds to travelers who wish to cancel. The vast majority of Vrbo’s property managers are rising to the occasion and offering credits and/or refunds to travelers in extreme circumstances.
As a result, Vrbo is finding new ways to reward your flexibility and understanding. For example, listings will receive “free cancellation” merchandising to travelers when you set up custom cancellation, flexible or moderate policy types. Read more on the Vrbo Covid-19 policy
Vrbo asked other property managers how they’re mitigating risk to their business while also taking care of travelers, here’s some of the top tips.
What’s working for other Vrbo Property Managers?
Vrbo got in touch with property managers across the vacation rental industry to understand what is working for them during these times and offer tips on how to manage your business during a crisis.
- Offering credit to guests to rebook for future dates is a key strategy to keep reservations on the books.“We immediately adjusted our policies to provide a full credit to rebook for any guest with a stay upcoming in 30 days. 90% of these guests were appreciative and understanding, and for the 10% who had concerns, we worked with them one on one to resolve,” says Corey Jones.
- A sensible cancellation and refund policy is also important to have in place for travelers who do not want to rebook.“Our company has processed full refunds for guest cancellations who do not want to rebook in California, and we are planning to do the same in Texas. I’m telling our owners that even though it is hard to lose that revenue, we are doing the right thing and we will be rewarded for it with guest loyalty after the crisis is over,” says Ben Edwards.
- Extending flexible policies over the next few months — given the undetermined state of travel restrictions — is a great strategy to give prospective guests the confidence to book. “We changed our cancellation policy to offer 48-hour flexible cancellations for any booking through the end of May. We are seeing that this policy is giving guests the reassurance they need to book, and we are seeing an uptick in bookings in May,” says Karen Jernigan-Bobe.
To read more recommendations from other property managers, check out Vrbo’s Discovery Hub article
Avantio Vacation Rental Channel Manager News
The latest news and updates from the Avantio Vacation Rental System
The 4 Most Powerful Vacation Rental Channel Managers in 2021
Find out the 5 most powerful Vacation Rental Channel Managers in 2021 and why they might be an interesting option for your VR business.
Channel Manager: Airbnb Multiple Features You Can Take Advantage Of to Boost Bookings
Managing listings in Airbnb is quite time-consuming but our Channel Manager has some great features that can help you out with this task.
How to Optimize Your Property Performance & Increase Visibility (With the Ultimate OTA Ranking Tool)
Having the right tools that give you access to data and property performance tips can be a game changer for your agency. Find how.
Airbnb simplifies prices and bets on health, new trust, reliable guests, and safety standards for travelers
What is the Airbnb simplified pricing and what’s changing? On Dec 7, 2020, simplified pricing will be applied to all your listings. Simplified...
Make the most of your demand using promotions to encourage profitable guest behavior with Booking.com
Providing your guests with a comfortable place to stay might be your goal as a property manager, but at the end of the...
Meet Our Partner TravelStaytion
Our new partner TravelStaytion joins the Avantio Preferred Partner Program. We interviewed CEO Jason Anastasinis to find out more about them.
Excited to Have Booking.com Share With Us at the Avantio Partnership
Booking.com, one of the biggest OTA´s in Europe, will be attending the Avantio Partnerships to join the Vacation Rental community for three days.
We are Pleased to Have KeyData at The Avantio Partnership!
Using business intelligence data is essential in such a competitive sector as the Vacation Rental. Avantio’s aim is to provide our customers with...
We Welcome MyHomeIn at The Avantio Partnership!
My Home In, the French portal that offers properties in the classic Mediterranean destinations, is joining our Avantio Partnership.