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What features of a vacation rental management system supplier are best for you?

Choosing a company who will provide you with the knowledge, tools and support that you need to run your property management company is a daunting task. There are increasing numbers of software companies, all claiming to provide the best vacation rental software. This article guides you through features that are essential in a software provider to help you decide what is best for your vacation rental agency.

The best software supplier is looking at what’s coming next in the vacation rental industry

The vacation rental industry is in a period of great change making it an exciting time to be involved. A property management software provider needs to listen to its clients and industry influencers, and be aware of market trends, consumer needs, and legal and technical changes. It is with the information gleaned from these different places, that the software provider can improve the quality of the industry’s reputation, through provision of clear infomation and the development of software which meets your customers ever changing needs and demands.

The best software supplier has got the tools for the job

Managing vacation rental properties is a complex procedure of customer, guest and owner communications, online synchronized calendars, owners intranets, accounting management, authority and legal exportations, external provider management, and channel management, amongst others. Each company will provide different features to differing quality levels. You need to understand what tools your company needs and wants, both now, and in the future.

Security is core to their business

It’s no surprise to hear that cybercrime has increased, hand in hand with the market demands to have more processes instantaneously and online, such as credit card payments and online booking. The best vacation rental management software providers know this. They build and then continuously review high security features into their designs to combat unauthorised hands reaching into your pocket, your data records or damaging your hard earned reputation.

The best property management software company will lift the weight from your back

Running a business takes ever-increasing hours of repetitive tasks, and as the market develops and customer expectations and legal requirements increase, this will continue to grow. The best software companies implement business automation features and focus on opportunities to reduce the management time of tasks and activities required to run your business.

Their team will stand by your side

The best vacation rental software providers know that a software solution is not just the product, but a dedicated service. Experienced, multi-lingual technical and support teams need to be available to provide not just initial but also ongoing training in a way that suits you through online guides, skype training sessions or live training presentations. They need to be on hand to give guidance with new features, and find swift resolution of any hiccups when they happen.

The best vacation rental management software provider will take you to your customers

Your customers are out there, and they will either come to you, or you have to go to them. Going to them means having an integrated channel manager with full 2 way API connections to both global, and local, specialized portals. The connections in different Channel Managers are not all the same, however this advanced API connection with XML removes the risk of double bookings. The best software providers will have designed smooth processes for connecting and managing easily to the portals that best reach your market with no hidden charges, and will have carefully developed preferred partnerships with industry leading portals to benefit your business.

They will bring your customers to you

For customers to come to you, your property management software provider should have specialized vacation rental websites incorporated into the software. These need to be designed entirely for the vacation rental industry with Search Engine Optimization (SEO) as a foundation to drive traffic to you. All features should be designed to maximise the number of sales you make through easy conversion processes such as simplified forms, two-click purchase processes and presenting your properties in a way that makes it easy for your customers to find what they need.

For more information on Avantio and how we can help your vacation rental business grow, please do not hesitate to contact us.